03 Mar How to RESPOND to a difficult conversation
We have discussed WHEN to respond to a difficult talk (WHEN to have a Courageous Conversation)
We have looked at HOW to INITIATE a Courageous Conversation (How to Initiate a Courageous Conversation)
Now its time to discuss how to RESPOND to a challenging conversation! Click here: How to RESPOND.
Some points to take away with you:
1. Take a deep breath before speaking
2. Remember the core message in my DARE strategy: everyone and no one is right!
3. Your boss truly believes that his view is correct.
4. Your task is not to argue, but instead to open his mind seeing the situation in a more favourable and team oriented way.
Enjoy and please do share your thoughts,